SOSSEGO DESIGN LLC SHIPPING & RETURN POLICY
effective March 9, 2018
Basic Delivery includes drop off service by a carrier of Sossego’s choosing. Basic delivery does not include unpacking, assembly, or removal of packing materials. Sossego does not offer delivery to PO boxes or to APO, FPO, or DPO destinations.
Delivery for In-Stock and Quickship Items
Basic Delivery inside the contiguous United States for all in-stock pieces ordered online via sossegodesign.com is free. In-stock, online orders will deliver within 7-14 business days. In-stock pieces are subject to availability at time of order. Items that are out of stock will be replenished but may not be available for delivery within 7-14 business days.
Delivery rates apply for all quickship items. Quickship items deliver in less than 8 weeks. Specific lead time is dependent upon selection of finish and upholstery options. Contact your sales rep for further information.
Non-Contiguous United States and International Delivery
Sossego works with various transportation partners to offer delivery outside of the contiguous United States. For delivery to Alaska, Hawaii, US territories, and international locations, please contact Sossego at email@example.com for delivery options to your location. Shipping charges are determined via spot quotes at time of order. All non-contiguous US and international sales are final and do not qualify for free shipping or free returns. Non-contiguous US and international customers are responsible for all all applicable VAT, duties, and taxes.
Sossego accepts return of in-stock pieces ordered online via sossegodesign.com. In-stock products must be returned in new condition, in original packaging or better, for a refund, exchange, or store credit. All returns must be approved via a Return Authorization. To request a Return Authorization, email firstname.lastname@example.org within 10 business days of delivery with your order information and the details of your return request. Further instructions will be provided with an approved Return Authorization and shipping label to return your goods. Customer must be available for pick up of the returned goods within 20 days of the original delivery date. Customer must repack the item in its original packing material. Items not received in original condition or packaging will not be accepted. Once the item(s) has been received into the warehouse and passed inspection by our Receiving Team, Sossego Customer Service will contact you with details of your merchandise credit.
All made-to-order furniture is final; no returns will be granted.
In the event a product incurs damage during transit, follow these guidelines:
• Do not refuse delivery nor return to sender.
• Save all materials and packaging.
• Within 48 hours of delivery, file your incident claim at sossegodesign.com/incident-claim.
• Document and photograph the condition of the exterior and interior packaging.
• Document and photograph the damage to the merchandise and location of the damage (close-up and full piece images).
• A Sossego Customer Service Agent will contact you after your claim is received to review options.
To access the Incident Report form, go to the Incident Claim link in the footer of sossegodesign.com and complete the Incident Report Form. If you have questions about submitting photos, please contact us at email@example.com. Claims received past 48 hours from date of confirmed delivery via tracking code are not eligible for return.